Field Supervisor – Market & Social Research
Public Policy / Government Services
(£24,000 - £28,000pa)
Are you excited by the opportunity to work for a socially-conscious research and evaluation consultancy? Do you want to be an important contributor to projects that feed directly in to public policy, decision making and action taking? Then join the Winning Moves team and work with us to help our clients to bring about positive, transformative societal change. We inform and support better tomorrows through digital, data and know-how.
We are Winning Moves, a Birmingham based, fast-growing research and evaluation consultancy with evidence at the heart of everything we do. Governments trust our data and insights to inform their policy and service decisions and improvement. Through the development and implementation of robust, high quality social research and evaluation, we help our clients to tackle some of society’s toughest challenges.
We need a hands-on, forward thinking and motivated Field Supervisor to lead our Computer Assisted Telephone Interviewing (CATI) research team. You’ll have a proven ability to inspire and drive fieldworkers to deliver high quality, profitable and timely outputs.
Some of the things we’d like you to do include:
> Building and motivating your team. We’d like you to attract, recruit and retain high calibre, productive and engaged remote telephone interviewers and train them in the telephone techniques needed for outbound calling.
> Ensuring data collected is of the highest quality. We’d like you to effectively monitor, manage and optimise sample, quotas, interviewers and other fieldwork operations to ensure completion of research projects on time, to budget and to quality.
> Providing clean datasets on fieldwork completion. We’d like you to prepare data ready for analysis, including anonymisation / pseudonymisation and coding of open ended responses.
> Supporting with wider research requirements. We’d like you to support the wider project team as required (for example instrument development (through piloting), questionnaire testing, scripting, database preparation etc).
A bit about yourself: as well being able to do all the things mentioned above, you will have at least a years’ experience (preferably more) of successfully supervising CATI field teams or supervising in another outbound call centre environment where the collection of accurate and quality data is important. Your successful track record of meeting targets and delivering against key performance indicators is underpinned by your strong communication skills, talent to inspire and demonstrable ability to follow quality procedures and compliance with GDPR. You will have a good understanding of the operational side of outbound calling (e.g. sample management) and be able to lead by example (e.g. demonstrating exceptionally strong telephone techniques).
You are a logical thinker with strong written and numerical ability. Embracing new technologies, you are quick to learn and keen to fix failure points. Additionally, you will have great attention to detail and an uncompromising approach to quality. You thrive in a fast-paced environment and welcome opportunities to challenge and develop yourself. You enjoy being part of a forward-thinking team dedicated to producing the very best outputs for its’ clients.
What you can expect at Winning Moves: a rewarding role with the opportunity to be an instrumental member of the team delivering high profile, contemporary and challenging research and evaluation projects. You will work collaboratively alongside a great bunch of committed, clever, ambitious people who reflect our values in all that they do: different, better, faster. We also promise you an employer that invests in your career, consults you and gives you space to do amazing work.
Get in touch: If this sounds like you, then download the full job specification ('download' button on the left) to find out more, and then apply using our online form to let us know why you are the best person for the job.
The final date for submitting an application is 6th May 2022.